How do I check my broadband speed?
Try at different times of the day to get a range as it can vary. Regulator Ofcom also has a Telecoms Coverage Checker , which shows the maximum speeds capable down the line at any postcode, though it won’t be precise enough to check your home. There are a number of simple checks and fixes if you are struggling speed-wise. There’s a full checklist of tips and tricks to get quicker in Broadband Speed Boosting .
It varies, but plan for about 10 working days, though if you need an engineer it is partly down to your availability. And on the day itself don’t worry if you fear Facebook withdrawal, you’re only likely to be offline for a few hours, or maybe hardly at all – if you’re at work you may not even notice it. Otherwise just plug any new kit you’re sent in. You don’t usually need to tell your current provider.
The new firm usually does the communication work unless if switching to or from Virgin – here, you must tell your old provider. Many firms insist you pay to receive their router. We include the results of our latest broadband customer satisfaction poll in all our best buys, so you can see how each provider ranked with other MoneySavers. For the full results see our latest Broadband customer service poll results.
You won’t face extra costs if no longer under contract though you may need to give at least 14-30 days’ notice depending on your provider. If you’re still within the minimum term of your contract, you usually have to pay ‘early termination fees’ to leave. Each provider calculates these differently but it generally depends on the amount of time left on your contract. They should always be less than the cost of the remaining charges on the contract.
If it happens without warning all you have to do is tell your provider within 30 days of getting notification from it, and you can then leave penalty-free. That said, only do so if you can find a better price. So since 1 March 2019, if your speeds drop below this minimum for three consecutive days you can ask your provider to check for a fault – and get it fixed if so. See our Boost Broadband Speed guide for how to check your speed.
If it remains unresolved for 30 days you should be able to exit your contract penalty-free. This applies both both to broadband-only deals AND packaged deals that include TV and landline phone, provided you bought them at the same time as the broadband. If unhappy with your provider, try free complaints handling tool Resolver . There’s no limit on this, so you’ll keep accruing the compensation until it’s sorted.
If an engineer doesn’t arrive for an appointment as scheduled, or it’s cancelled with less than 24 hours’ notice, you’ll receive £25. Compensation is automatically paid as bill credit within 30 working days of the issue. So far five providers have joined – BT, Sky , TalkTalk, Virgin Media and Zen – which Ofcom says covers 90% of broadband users. Other providers have committed to join at a later date.
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